Articles from UJET, Inc.

UJET, Inc., a leading provider of AI-powered cloud contact center solutions, has earned the title of #1 in user satisfaction for its fifth consecutive year in the G2 Spring Report. UJET was recognized with top rankings in usability, implementation, and customer relationships, earning 95 badges across multiple categories and solidifying its reputation as the industry’s most trusted contact center platform.

UJET, Inc., a leading provider of AI-powered cloud contact center solutions, today announced it has closed its latest round of funding led by Sapphire Ventures, with participation from new investors KeyCorp and IonPacific, and existing investors GV, Kleiner Perkins, Citi Ventures, DCM, and Ericsson Ventures. UJET’s latest funding round brings the total in Series D funding to $76M, and will accelerate UJET's development of generative AI technologies, enabling businesses to significantly enhance customer experiences (CX).

UJET, Inc., the intelligent, modern contact center platform, today announced that it has received the 2023 Google Cloud Technology Partner of the Year Award in the Productivity & Collaboration – Contact Center AI (CCAI) category. UJET was recognized for its achievements in the Google Cloud ecosystem, helping joint customers deliver seamless interactions driven by AI-powered interactions and empowering these organizations with actionable insights.

UJET, Inc., the intelligent, modern contact center platform, in collaboration with Google Cloud has announced the integration of their CCaaS solutions with ServiceNow, the leading digital workflow company. This integration will enable businesses to provide a more seamless and efficient customer service experience across all channels.

UJET, Inc., the world’s most advanced contact center platform, has won Cloud-Based CX Solution of the Year at the 2023 Customer Contact Week (CCW) Excellence Awards, for excellence and innovation in the field of contact center.

UJET, Inc., the world’s most advanced contact center platform, today announced the availability of its Agent Mobile App. The app empowers agents, employees, and experts who are remote, in the field, or on-the-go to deliver faster and more effective customer service.

UJET, Inc., the intelligent, modern contact center platform, is pleased to unveil its latest contact center integration with Microsoft Teams. This integration enables front-line agents to collaborate seamlessly with internal experts, resulting in accelerated resolution of complex customer issues and improved service delivery.

UJET, Inc., the intelligent, modern contact center platform, today announced a new, strategic partnership with Alvaria and Google Cloud. The partnership enables enterprise contact centers to integrate and leverage Alvaria’s compliant outbound and workforce engagement management (WEM) capabilities through Google Cloud Contact Center AI Platform.

UJET, Inc., the world’s most advanced contact center platform, is a Leader in the G2 Spring 2023 Reports for Contact Center Software, Call Center Infrastructure Software, and Live Chat Software. UJET led all three categories in Usability and posted the highest Satisfaction score in Contact Center Software and Call Center Infrastructure Software. Additionally, UJET earned 71 badges in the G2 Spring 2023 Report for multiple categories and earned the Users Love Us badge for collecting 20 or more reviews with an average rating of 4.0 or above.

UJET, Inc., the intelligent, modern contact center platform, today announced UJET WFM, in partnership with Google Cloud. With the launch of its workforce management suite, also natively available within Google Cloud Contact Center AI Platform, UJET introduces new business intelligence solutions for the contact center industry. UJET WFM offers highly accurate forecasting, scheduling and real-time adherence monitoring to improve remote contact center agent performance, satisfaction and the overall customer experience.

UJET, Inc., the world’s most advanced contact center platform, today announced Kristin King as the company’s first chief customer officer (CCO). The addition of the CCO role to its c-suite emphasizes UJET’s commitment to the success of its customers and validates customer relationships as a core growth driver for UJET.

UJET, Inc., the world’s most advanced contact center platform, today announced it received leading vendor satisfaction scores from customers in DMG Consulting LLC’s latest contact center report. The 2022-2023 Cloud-Based Contact Center Infrastructure (CBCCI) / Contact Center as a Service (CCaaS) Product and Market Report provides unparalleled coverage and a comprehensive and authoritative analysis of the cloud-based contact center infrastructure solutions marketplace, as well as a review and assessment of the competitive landscape.

UJET, Inc., the world’s most advanced contact center platform, is a Leader in the G2 Winter 2023 Reports for Contact Center Software, Call Center Infrastructure Software, and Live Chat Software. UJET led all three categories in Usability and posted the highest Satisfaction score in Contact Center Software and Call Center Infrastructure Software. Additionally, UJET earned 78 badges in the G2 Winter 2023 Report for multiple categories and earned the Best Estimated Return On Investment Enterprise product based on a combination of estimated time to ROI and time to go live.

UJET, Inc., the world’s most advanced contact center platform, today released new research revealing that 80% of consumers report increased frustration levels from using customer service chatbots.

UJET, Inc., the world’s most advanced contact center platform, today announced UJET Connect, a new option for customers to easily expedite their transition to the UJET cloud platform. Due to recent developments in the contact center solutions marketplace, in addition to global changes to the modern workplace, many companies are now facing an immediate need to move away from their existing platform. UJET Connect offers a seamless migration method rather than a “rip and replace” approach for customer service providers whose current solution will no longer be supported or cannot meet their rapidly changing needs.

UJET, Inc., the world’s most advanced contact center platform, today announced Steve Infante, senior vice president of global channels at UJET, is among the 20 honorees on the first Channel Futures Channel Leaders list for communications and collaboration. The list recognizes these individuals as leaders who will determine the future of the channel as they redefine the partner-supplier relationship.

UJET, Inc., the world’s most advanced cloud contact center provider, announced today it has been named one of 25 companies on CNBC’s first-ever Top Startups for the Enterprise list. The CNBC Top Startups for the Enterprise features 25 innovative private companies developing the latest technology and big ideas in business intelligence, IT, big data, cybersecurity, customer relationship management, artificial intelligence and cloud software solutions. UJET was selected using a proprietary analysis of quantitative metrics and qualitative review by the members of the CNBC Technology Executive Council (TEC) – a group of leading technology executives at a diverse range of large corporations, private startups, government entities and non-profit organizations.

UJET, Inc., the intelligent, modern contact center platform, is a Leader in the G2 Fall 2022 Reports for Contact Center Software, Call Center Infrastructure Software, and Live Chat Software. UJET also led all three categories in Usability and posted the highest Satisfaction score in Contact Center Software and Call Center Infrastructure Software.

Seventy-nine percent of consumers plan to cancel subscriptions, move to lower-cost providers, or renegotiate existing contracts to combat inflation, according to new data released today by UJET, Inc.

UJET, Inc., the world’s most advanced cloud contact center platform, today announced Yosh.AI as the latest Certified Delivery Partner (CDP). As a delivery partner, Yosh.AI will offer and deploy UJET and Google Cloud’s enterprise-grade, AI-powered cloud contact center solution globally.

UJET, Inc., the world’s most advanced cloud contact center provider, today announces advanced AI-guided customer service operations that leverage hundreds of thousands of customer insights to drive enhanced customer experience (CX) capabilities and automated virtual agent responses.

UJET, Inc., the world’s most advanced cloud contact center provider, shares new research conducted by Contact Centre Management Association (CCMA), that details proven ways Contact Center Leaders can accelerate innovation and operational effectiveness in their organizations. This research, supported by UJET, serves as a playbook for contact center leaders looking to inspire and equip their teams to provide the greatest customer experiences.

UJET, Inc., the intelligent, modern contact center platform, today announced CDW as the latest Certified Delivery Partner (CDP). As a delivery partner, CDW will offer and deploy UJET and Google Cloud’s enterprise-grade, AI-powered cloud contact center solution globally.

UJET, Inc., the world’s most advanced cloud contact center provider, today announced new research by DMG Consulting on the rising employee retention challenge in the contact center. The UJET-sponsored whitepapers reveal useful ways for Contact Center Leaders to engage, empower, and retain their employees.

UJET, Inc., the intelligent, modern contact center platform, announced today it has been named the leader in G2’s 2022 Summer Grid Report for Enterprise and Mid-Market Satisfaction in Contact Center Operations Software with a score of 98 out of 100.

UJET, Inc., the world’s most secure, reliable, and innovative contact center, today announced it was declared a finalist for “Cloud-Based CX Solution of the Year” at the prestigious Customer Contact Week Excellence Awards. These global awards are granted for exceptional performance in the field of contact center, employee engagement, customer experience and business strategy.

UJET, Inc., the intelligent, modern contact center platform, today announced a new Certified Delivery Partner (CDP) Program to bring UJET and Google Cloud’s enterprise-grade, AI-powered cloud contact center solution to more customers across the globe. Through this program, customers can easily identify qualified consulting partners with deep expertise and experience in UJET solutions.

UJET, Inc., the world’s most advanced contact center provider, today announced its continued global expansion with the addition of two new executive hires – previously with Five9 – for their Global Channels team.

UJET, Inc., the world’s most advanced cloud contact center provider, announced today that it has been named the leader in G2’s 2022 Spring Grid Report for Enterprise Satisfaction in Contact Center Operations Software with a score of 95 out of 100.

UJET, Inc., the intelligent, modern contact center platform, today announced a broader relationship with Google Cloud, extending its Contact Center AI (CCAI) to include a native, AI-powered, contact center platform. CCAI customers can now unify their contact center technology stack with a complete cloud-native solution, managed, delivered and supported by Google Cloud, and running on Google Cloud Platform (GCP).

UJET, Inc., the world’s most advanced cloud contact center provider, today announced it was awarded the 2022 Best of Enterprise Connect Overall distinction for CX Intercloud, the contact center’s first cloud-to-cloud failover solution. UJET was chosen over others in the enterprise communications and contact center industry such as Amazon Web Services, Five9, RingCentral and Zoom.

UJET, Inc., the world’s first and only CCaaS 3.0 cloud contact center provider, announced today that CRN®, a brand of The Channel Company, has named Karen Bowman, Vice President of Global Channels for ujet.cx, to its 2022 list of Channel Chiefs. The annual CRN Channel Chiefs list recognizes top IT channel vendor executives who continually demonstrate expertise, influence and innovation in channel leadership.

UJET, Inc., the world’s first and only CCaaS 3.0 cloud contact center provider, today announced it has been named a winner of G2’s 2022 Best Software Awards, based on hundreds of positive customer reviews.

UJET, Inc., the world’s first and only CCaaS 3.0 cloud contact center provider, announced today that it has been named the leader in G2’s 2022 Winter Grid Report for User Satisfaction in Contact Center Operations Software for the seventh consecutive quarter with a score of 98 out of 100.

UJET, Inc., the world’s first and only CCaaS 3.0 cloud contact center provider, announced today that it has been recognized by Built In as a Best Midsize Company to Work for in the Bay Area.

UJET, Inc., the world’s first and only CCaaS 3.0 cloud contact center, today announced its partnership with Playvox, bringing together UJET’s ultra-modern Enterprise cloud contact center with Playvox’s best-in-class workforce engagement management (WEM) capabilities.

UJET, Inc., the world’s first and only CCaaS 3.0 cloud contact center, today announced the continued expansion of its executive leadership team with the appointment of Tom Puorro as Chief Business Officer (CBO). In his role as CBO, Puorro will spearhead UJET’s global partnerships and alliances, helping to further UJET’s position as the world’s most disruptive, advanced, and fastest-growing cloud contact center.

UJET, Inc., the world’s first and only CCaaS 3.0 cloud contact center, today announced an exclusive partnership with Google Cloud enabling businesses around the world to deliver exceptional AI-powered customer experiences at unparalleled scale and security in a trusted public cloud environment, with ease-of-management, and low network latency.

UJET, Inc., the world’s first and only CCaaS 3.0 cloud contact center provider, announced today that it has been recognized in two categories by the 2021 TITAN Business Awards, Season 2. UJET has been awarded Gold for both Most Innovative Company of the Year and Technical Innovation of the Year in the United States. This announcement comes on the heels of two other achievements within the contact center industry for UJET:

UJET, Inc., the world’s first and only CCaaS 3.0 cloud contact center provider, has been named the leader in G2’s Fall Grid® Report for Overall Satisfaction in Contact Center Operations Software. Based on actual product user reviews, G2 reports that UJET consistently receives the highest satisfaction ratings in the industry, beating out major players in the contact center space.

UJET, Inc., the world’s first and only CCaaS 3.0 cloud contact center provider, has been awarded the 2021 SaaS Product of the Year by the Future of SaaS Awards!

UJET, Inc., the world’s first and only CCaaS 3.0 cloud contact center provider, today announced a strategic partnership with Jenne, Inc., one of the nation's leading value-added Technology Solutions Distributors and a Cloud Master Agent.