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UJET a Leader in G2 Spring 2025 Reports for 20th Consecutive Quarter and #1 in User Satisfaction for 5 Years

Published a day ago via Business Wire

UJET earns 95 badges across 129 reports, excelling in usability, implementation, and customer satisfaction.

UJET, Inc., a leading provider of AI-powered cloud contact center solutions, has earned the title of #1 in user satisfaction for its fifth consecutive year in the G2 Spring Report. UJET was recognized with top rankings in usability, implementation, and customer relationships, earning 95 badges across multiple categories and solidifying its reputation as the industry’s most trusted contact center platform.

“For five years running, UJET has been a leader in user satisfaction, a testament to our relentless focus on developing technology that is fit for the modern mobile and AI-first era,” said Vasili Triant, Co-CEO of UJET. “This milestone is a reflection of the trust and confidence our customers place in us to enable their agents - whether human or virtual - with the technology and insights to support each unique customer with personalized, empathetic, and contextual experiences.”

UJET is a G2 Spring 2025 Leader in Best Contact Center Software:

  • #1 Most Implementable for Enterprise.
  • #1 Best Relationship for Mid-Market and Enterprise.
  • #1 Best Results for Enterprise.
  • #1 Best Usability for Enterprise and Mid-Market.

UJET is a G2 Spring 2025 Leader in Best Call Center Infrastructure:

  • Leader in Global Overall and Mid-Market for Call Center Infrastructure (CCI).
  • #1 ranking in multiple usability, relationship, and implementation indexes.

UJET is a G2 Spring 2025 Leader in Best Live Chat Software:

  • #1 in Mid-Market and Enterprise Usability Index for Live Chat.
  • Usability Index Leader for Live Chat.
  • Enterprise Usability Index Leader for Live Chat.

G2 Spring 2025 Badges:

  • UJET earned 95 badges across 129 reports.
  • #1 ranking in 17 reports, up from 13 last quarter.
  • Recognized in multiple categories, including usability, results, implementation, and relationship metrics.

UJET’s recognition is based on over 1,000 verified customer reviews, with rankings determined by real-world feedback on usability, implementation, and overall satisfaction.

Customers are seeing real value from UJET’s unique approach to CRM integration and user-friendly design. As one customer service representative from a mid-market company shared: “UJET is immensely helpful for assisting our customers. Its user-friendly design and seamless integration make it an invaluable tool for customer support, significantly enhancing my efficiency.”

"Only about 10% of all vendors on G2 appear in our quarterly Market Reports,” said Sydney Sloan, CMO of G2. “Congratulations to UJET for earning a coveted spot in our reports this season, a recognition powered by the authentic reviews of their customers.”

"In a market where peer validation drives purchasing decisions, platforms like G2 offer what traditional market reports can’t—real-time insight into how solutions are performing for actual users,” says Justin Robbins, Founder & Principal Analyst at Metric Sherpa. “UJET’s sustained leadership on G2 over the past five years is a clear signal that they’re consistently delivering value where it matters most: in real-world customer environments. Today’s smartest buyers are blending insights from analysts and user communities to get a complete, current view of the solutions they’re considering—and platforms like G2 are essential to that mix."

This achievement follows UJET’s recent $76 million Series D funding round, which is fueling the company’s acceleration of AI innovation in contact centers. With this investment, UJET is further enhancing its AI-driven capabilities, redefining customer experience, and solidifying its leadership in the market.

For more information on UJET, visit www.ujet.cx.

About UJET

UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach. We infuse AI across every aspect of your customer journey and contact center operations, to drive automation and efficiency. UJET's AI solutions empower agents, optimize customer journeys, and transform contact center operations for elevated experiences and actionable insights. Built on a cloud-native architecture with a unique CRM-first approach, UJET ensures unmatched security, scalability, and prioritized data insights (without storing PII). Designed for effortless use, UJET partners with businesses to deliver exceptional interactions, smarter decision-making, and accelerated growth in the AI-driven world.

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