Articles from Uniphore

Uniphore, the Business AI company, today announced a strategic relationship with KPMG LLP to operationalize AI agents across internal and client-facing workflows, supporting the firm’s continued effort to move from experimental AI pilots to production-grade deployment.

Uniphore, the Business AI company, today announced the close of its $260 million Series F round. NVIDIA, AMD, Snowflake, and Databricks invested in the round and were joined by financial and sovereign investors including NEA, March Capital, BNF Capital, National Grid Partners, and Prosperity7 Ventures. The new capital will accelerate innovation on its AI and data platform – Business AI Cloud – while deepening its ecosystem.

Uniphore, the Business AI company, today announced it has acquired Orby AI, Inc. and intends to acquire Autonom8, Inc., two AI-native companies that will enhance the capabilities of Uniphore’s Business AI Cloud. Both teams bring top AI research and engineering talent from DeepMind and Google, adding unmatched expertise and proven innovation to push the boundaries of Business AI.

Uniphore, the Business AI Company, today announced a significant expansion across Europe, accelerating its commitment to the region through new customer adoption, partner momentum, product launches, and organizational investment.

Uniphore, the Business AI company, today launched the Uniphore Business AI Cloud: a sovereign, composable, and secure platform that bridges the “AI divide” between IT and business users by combining the simplicity of consumer AI with enterprise-grade security and scalability.

Uniphore, a global leader in enterprise AI, today at the Gartner Marketing Symposium/Xpo unveiled Marketing Agents, a first-for-enterprise suite of AI agents designed to accelerate how marketing teams access data, segment audiences and work inside the Uniphore Customer Data Platform (CDP) – the foundational layer to its larger Enterprise AI platform.

Uniphore, the global leader in Enterprise AI, today announced it is acquiring two industry-leading data powerhouses, ActionIQ and Infoworks, which significantly expands its AI-powered offerings. These strategic acquisitions extend Uniphore’s comprehensive end-to-end Enterprise AI platform and will deliver the industry’s first Zero Data AI Cloud.

Uniphore, one of the world’s largest AI-native Enterprise class companies, announced that it has joined the World Economic Forum’s invite-only Innovator Community as a member of their Unicorn Community, which unites private start-up companies that are valued at more than $1 billion.

Uniphore, the leading end-to-end enterprise AI company, announced today that it ranked #250 on the Deloitte Technology Fast 500™, a list of the 500 fastest-growing technology, media, telecommunications, life sciences, fintech, and energy tech companies in North America, now in its 30th year. This marks the second consecutive year that Uniphore has been recognized by Deloitte for its strong growth.

Uniphore, a global AI leader with the only end-to-end Enterprise AI architecture that delivers unmatched customer focused solutions, together with Konecta, a global leader in customer experience (CX) and digital services, today announced a strategic alliance that will create and accelerate true AI-powered value worldwide. This is a significant first in the evolution of Enterprise AI with two industry leaders coming together to deliver real ROI through scalable solutions across hundreds of large global customers.

Uniphore, one of the largest AI-native enterprise companies, unveiled X-Stream, a breakthrough platform capability that industrializes the conversion of structured and unstructured multimodal data into domain-specific knowledge across the enterprise. X-Stream enables knowledge-as-a-service, bringing together powerful tools, connectors and controls for enterprises to build their own AI applications and shape their business outcomes.

Uniphore, one of the world’s largest AI-native, enterprise-class companies, today announced the appointment of Ravi Mayuram as the company’s new Chief Technology Officer (CTO). Mayuram brings over 25 years of experience in engineering leadership and is poised to further Uniphore's leadership in Enterprise AI.

Uniphore, one of the world’s largest AI-native companies, announced a major upgrade to its U-Analyze analytics solution, which builds on the company’s industry-leading multimodal enterprise AI platform to help customers effectively access data and power their AI needs.

Uniphore, one of the world’s largest AI-native companies, today announced that Opus Research has recognized it as a Leader in the 2023 Conversational AI Intelliview report on Enterprise Intelligent Assistants. Uniphore is recognized for its standout applications, U-Self Serve and U-Assist, which provide enterprise-grade AI for improved customer and employee experiences.

Uniphore, one of the world’s largest AI-native companies, announced a strategic partnership with Workair, the largest cloud communications specialist in Ireland, to bring enterprise AI to Ireland, with a priority placed on Ireland’s world-class contact centres.

Uniphore, one of the world’s largest AI-native companies, today announced breakthrough innovations for its X Platform that serves as a foundation for large enterprises to deliver better business results through enhanced customer and employee experiences, while driving a quick time-to-market advantage and improved efficiencies.

Uniphore, one of the world’s largest AI-native companies, today announced it ranked 299th with 446% growth on the Deloitte Technology Fast 500™, a ranking of the 500 fastest-growing technology, media, telecommunications, life sciences, fintech, and energy tech companies in North America, now in its 29th year.

Uniphore, one of the world’s largest AI-native, enterprise SaaS companies, is thrilled to announce that Umesh Sachdev, Co-Founder and CEO of Uniphore, was named AI Innovator of the Year 2023 by AI Developer World Conference. This recognition serves as a testament to Sachdev's outstanding contributions to the AI and machine learning industry and relentless pursuit of excellence in AI, while underscoring Uniphore's commitment to pushing the boundaries of innovation in the field.

Uniphore, one of the world’s largest AI-native, enterprise SaaS companies, today announced U-Capture, the only enterprise AI solution that can capture both structured and unstructured data with full data sovereignty, enabling automation, analytics and action from connected applications across a platform. This latest addition adds to its established portfolio of generative AI, emotion AI, knowledge AI and workforce automation solutions as part of the Uniphore X-Platform.

Uniphore, one of the world’s largest AI-native, enterprise SaaS companies, today announced that it has been recognized in ten Gartner Hype Cycle reports focused on the critical AI and analytics technologies that are driving rapid innovation across enterprise organizations worldwide.

Uniphore, one of the largest global AI-native conversational AI providers for the enterprise, today announced that it has been named “Best Conversational AI Platform” in the sixth annual AI Breakthrough Awards program conducted by AI Breakthrough, a leading market intelligence organization that recognizes the top companies, technologies and products in the global Artificial Intelligence (AI) market today.

Uniphore, one of the largest global AI-native conversational AI providers for the enterprise, today announced the appointment of Tushar Shah as Chief Product Officer (CPO). With over 30 years of experience in various technology leadership roles, including product management, operations management, go-to-market and customer experience functions, Shah brings a unique perspective to his role as CPO. He joins the company’s executive leadership team and reports to Uniphore’s CEO, Umesh Sachdev.

Uniphore, one of the largest global AI-native conversational AI providers for the enterprise, today announced a new study from Forrester examining the key challenges facing enterprise customer experience (CX) programs as they navigate the complicated landscape of AI and automation tools and services that all claim to do the same thing – cut costs and increase revenue. To keep costs low, many organizations have turned to disparate CX point solutions, but end up creating “islands of automation,” lessening the impact of these solutions as a whole and risking organizations’ long-term profitability.

Uniphore, the leader in conversational AI and automation, today announced the appointment of Roberto Pieraccini as Chief Scientist. Pieraccini, an expert in spoken human-machine interaction, joins Uniphore’s technology team, bringing over four decades of experience in ASR (automatic speech recognition), dialog, NLU (natural language understanding), and most recently working on LLMs (large language models).

Uniphore, the global leader in Conversational AI and Automation announced today that the Uniphore X Platform has been selected as the winner in the Customer Experience category of the 16th Annual Ventana Research Digital Innovation Awards. This award recognizes technology vendors that best exemplify innovation in applications and technologies that support engagement with customers.

Uniphore, the leading conversational AI and automation platform, today announced its availability in Amazon Web Services (AWS) Marketplace, a digital catalog that customers can use to find, buy, deploy, and manage third-party software, data, and services to build solutions and run their businesses. Uniphore is an AWS Independent Software Vendor (ISV) Accelerate Partner, and participates in a co-sell program for AWS Partners that provide software solutions that run on or with AWS. Uniphore’s comprehensive AI and automation platform helps businesses efficiently resolve customer queries using a combination of self-serve and agent-assist solutions that are fully customizable to the needs of businesses.

Uniphore, a leader in conversational AI and automation, today announced it was named a leader in the Opus Research Conversational Intelligence Intelliview report. Uniphore is recognized for its suite of solutions that address critical needs in both CX and Sales functions.

Uniphore, the leader in conversational AI and automation, today announced that it has acquired Hexagone, which fuses various voice, visual and text-based data to provide AI-derived insights to help better understand human behavior.

Uniphore, a leader in conversational AI and automation today announced it has acquired Red Box, the leading open enterprise platform for capturing voice, screen and metadata from conversations.

Uniphore, the leader in conversational AI and automation, today announced it has been accepted into the Amazon Web Services (AWS) Independent Software Vendor (ISV) Accelerate Program, a co-sell program for AWS Partners who provide software solutions that run on or integrate with AWS. The program helps partners drive new business and accelerate sales cycles by connecting the participating ISVs with the AWS Sales organization.

Uniphore, the leader in conversational AI and automation, today announced the release of its enhanced Uniphore X platform, the industry’s most comprehensive platform that enables brands to accelerate and improve two key areas of their business: Customer Experience and Sales. With the latest enhancements to the platform, the conversations that happen between live or virtual agents as well as those happening between sales and prospects are now more effective and with minimal friction.

Uniphore, the leader in Conversational Automation, today announced that Everest Group, a leading strategic research and analyst firm, has recognized its conversational AI and automation platform as a Major Contender in its 2022 “Conversational AI – Technology Vendor Landscape with Products PEAK Matrix® Assessment.”

Uniphore, the leader in Conversational Automation, today announced that Uniphore U-Assist In-Call and U-Assist Aftercall are now available as premium applications on Genesys AppFoundry®—the industry’s largest dedicated marketplace focused on customer experience solutions. The AppFoundry allows Genesys customers from all market segments to discover and rapidly deploy a broad range of solutions making it easier to interact with consumers, engage employees and optimize their workforce.

Uniphore, the leader in Conversational Automation today announced that it has acquired Colabo, an AI-powered knowledge automation solution that specializes in extracting and utilizing information from structured and unstructured documents in real time.

Uniphore, the leader in Conversational Automation, today announced its Unite App Alliance Partner Program. A major pillar of the global Uniphore Unite Partner Program, the App Alliance program enables value-driven collaboration and cross-selling for participating Independent Software Vendors (ISV). Participating ISVs will have greater access to and involvement in shaping the direction and strategy of tomorrow’s conversational AI, automation and supporting CX technology innovation.

Uniphore, the leader in conversational automation and SpinSci Technologies, a market leader in the field of digital patient engagement solutions have entered a strategic agreement to enhance patients’ access and engagement with health care providers. Under the terms of the agreement, Uniphore’s conversational AI and automation technology will be used in SpinSci’s Patient Access Care solutions, integrated with market-leading electronic health records (EHR) systems, to help drive efficiencies for contact center agents and self-service workflows for patients.

Uniphore, the leader in conversational automation today announced its Series E funding round of $400 million. The round, which brings Uniphore’s total funding to more than half a billion ($610 million) is led by NEA and raises the company’s valuation to $2.5 billion. March Capital and other existing Uniphore investors along with new entities are also participating in this funding round.

Uniphore, the leader in Conversational Automation, announced today that it has joined Cisco SolutionsPlus, an industry-leading partner program that helps enterprise buyers design and implement complete end-to-end customer solutions.

Uniphore, the leader in Conversational Automation, today announced it ranked 248th on the Deloitte Technology Fast 500™, a ranking of the 500 fastest-growing technology, media, telecommunications, life sciences, fintech, and energy tech companies in North America, now in its 27th year. Uniphore grew 526% during the evaluated period of 2017 to 2020 based on fiscal year revenue growth.

Uniphore, the leader in Conversational Automation, today announced its Uniphore Unite partner program to support a rapidly expanding market that is seeing the benefits of using Artificial Intelligence (AI) and automation technology to significantly improve customer experience (CX).

Uniphore announced today that it has completed its acquisition of Jacada and is unveiling the industry’s most comprehensive platform that will further enable enterprises to transform customer experiences.

Uniphore, a leader in Conversational Automation, today announced that Ritesh Idnani has joined the company as its Chief Revenue Officer (CRO).

Uniphore, the leader in Conversational Service Automation (CSA), today released survey results revealing U.S. consumer perspectives on the challenges and opportunities for video conversations.

Uniphore, a leader in Conversational Service Automation (CSA), today announced its agreement to acquire Jacada, a customer experience pioneer with the industry’s leading low code/no code platform for contact center automation. Jacada’s advanced automation software brings a proven track record of solving complex contact center challenges and empowering the design and implementation of transformational customer experiences quickly and easily.

Uniphore, an early leader in Conversational Service Automation (CSA), today announced innovative new Artificial Intelligence (AI) enhancements to its portfolio of products. With these additions, the company continues to lead in providing new and exciting options for organizations to deliver transformational experiences throughout the entire engagement cycle – before, during and after contact is made.

Uniphore, an early leader in Conversational Service Automation (CSA), today announced that it has been awarded the 2021 Frost & Sullivan Global Technology Innovation Leadership Award in Conversational Automation.