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Driving Change in Correctional Healthcare: NaphCare’s Commitment to Innovation and Impact

via Business Wire

 How an independent leader is transforming care for incarcerated individuals with cutting-edge technology and patient-first solutions

NaphCare, a nationwide provider for correctional healthcare and technology, is leading the way with a patient-first approach to care, supported by innovative technology built specifically for the correctional environment. With a clear mission to improve and save lives of individuals in custody, NaphCare combines clinical expertise with purpose-built solutions to address the unique challenges of correctional healthcare.

An independent correctional health and technology company, NaphCare provides comprehensive services that support a community standard of care within correctional facilities – including medical and mental health services, pharmacy, claims management, and its corrections-specific electronic health record (EHR) – TechCare.

NaphCare and its team of healthcare and technology professionals are tasked with providing medical and mental health services in jail and prison facilities that often are not well designed for healthcare delivery. Security is always a priority in corrections, and the effective delivery of care relies on the availability of corrections officers and collaboration with custody leadership to ensure not only that patients have access to care, but also the safety and security of the facility and medical personnel.

Despite these challenges, the company consistently works to overcome obstacles and ensure that every individual receives the quality care they deserve.

Creating Solutions

NaphCare focuses its resources on creating healthcare and technology solutions that not only meet the demands of correctional healthcare, but also improve care delivery and patient outcomes within this complex setting.

The company recently celebrated the 20th anniversary of TechCare. Launched in 2004, TechCare is the first-of-its-kind electronic health record (EHR) and comprehensive medical management system, connecting clinical protocols to patient needs while meeting national compliance standards. Today, TechCare continues to set the standard for correctional healthcare documentation, reporting, and workflows.

As a pioneer in correctional healthcare innovation and research, NaphCare remains committed to advancing technology, including tools such as visual data analytics, artificial intelligence (AI) engines, and chatbot solutions powered by advanced data models. By leveraging these technologies, NaphCare is exploring new ways to strengthen the care continuum through clinically informed recommendations and enhanced oversight – driving better patient outcomes, increasing staff efficiency, and elevating the overall quality of care.

NaphCare’s philanthropic arm, the NaphCare Charitable Foundation (NCF), was established to advance the safety and wellbeing of communities through research, educational programs, and scholarship opportunities. It is a driving force in investing in research, technology, and community impact.

“Our research focuses on behavioral health issues that are disproportionately common in correctional settings,” said Amber Simpler, PhD, ABPP, Executive Director of Behavioral Health Research for the NaphCare Charitable Foundation. “We’re using advanced technology to develop tools that support prevention, guide clinical decisions, and improve long-term outcomes.”

Other NCF initiatives also include unveiling new patient care technologies powered by research and AI, collaborating with partners to create programs that ensure the safe, dignified reintegration of individuals back into society and providing educational scholarships to promote long-term community impact.

Building Community Health

Most incarcerated individuals will eventually return to their communities, and NaphCare recognizes the essential role correctional healthcare plays in that transition. The care NaphCare provides helps individuals re-enter society with improved physical and mental health. Effective treatment of mental health and substance use disorders is strongly linked to reduced recidivism, ultimately contributing to safer and healthier communities. For many underserved patients, this community-level care can be life-changing – sometimes representing their first access to treatment.

NaphCare CEO, Brad McLane, affirmed, “We are committed to stabilizing patient health and mental well-being within correctional facilities, while coordinating continuity of care to create the best possible outcomes upon the patient’s release. NaphCare’s 6,000 employees are healthcare heroes who work hard every day to make this mission possible.”

NaphCare has been a forerunner in addiction medicine and jail-based Medication-Assisted Treatment (MAT) programs for opioid use disorders. Among the first in the correctional healthcare field to implement robust supervised withdrawal protocols and MAT programs for opioid use disorder in jails and prisons, NaphCare now offers some form of MAT in 100% of its partner facilities. The company’s proactive approach focuses on early identification of at-risk patients to ensure timely treatment without delay.

Initiating treatment within correctional settings presents a vital opportunity to reach individuals who might otherwise never seek help in the community. Launching treatment programs upon intake and strengthening support after release can significantly reduce the number of individuals living with untreated substance use disorders in the community.

Leading through Stability

Founded in 1989, NaphCare was established to provide compassionate and proactive care to a vulnerable and high-needs population. In an industry often marked by instability –bankruptcies, mergers and acquisitions – NaphCare stands out as an independent, family-owned company with continuous sole ownership and no outside shareholders.

This structure allows NaphCare to prioritize the needs of patients and governmental partners without outside investor influence. The company can move quickly to implement new technologies, tailor services to its partners, and focus on delivering quality care that improves outcomes and enhances operational efficiency.

As the company grows, NaphCare continues to reinvest in its people and resources –all in service of its mission: to improve and serve lives in corrections through innovation and excellence.

About NaphCare

NaphCare, partners with local, state and federal government agencies nationwide to provide innovative healthcare, technology and administrative solutions for the correctional system. The company’s industry-leading approach to correctional healthcare includes designing and implementing evidence-based clinical programs to address the specific challenges of the corrections environment. Above all, NaphCare aims to make a positive impact in the communities they serve. NaphCare is headquartered in Birmingham, Alabama. Additional information can be found on the company’s website: www.naphcare.com or www.techcareehr.com.

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